Facilities & Security Operations Coordinator
HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City–based multi-faceted social services organization. Since 1972, HANAC has provided critical housing and social service programs to vulnerable populations throughout New York City.
HANAC is seeking a highly organized and operationally driven Facilities & Security Operations Coordinator to support building operations and oversee daily security functions across multiple properties. This position plays a critical role in maintaining safe, compliant, and well-managed facilities environments.
The successful candidate must be capable of managing security operations, coordinating staff coverage, and responding to operational needs outside of standard business hours. This role requires 24-hour operational availability for emergencies, scheduling issues, and security-related incidents.
Essential Functions and Responsibilities
Security Operations & Staff Management
- Oversee and manage security guard scheduling to ensure continuous 24-hour coverage across assigned locations.
- Maintain standby coverage lists and coordinate replacements for call-outs, absences, and emergencies.
- Monitor attendance trends including excessive call-outs, lateness, and no-shows; provide weekly operational reports.
- Maintain complete and organized personnel files for all security staff.
- Coordinate onboarding requirements and maintain compliance documentation.
- Conduct annual performance evaluations for security personnel.
- Coordinate required fire safety and incident reporting training.
- Maintain updated training certifications and compliance records.
- Serve as the primary liaison between security staff and management.
- Represent the security department in operational meetings.
Facilities & Compliance Operations
- Update and maintain Fire Safety and Security policies and procedures.
- Ensure required fire safety and security signage is properly posted and maintained.
- Issue and track building signage including smoking prohibitions, lithium battery restrictions, e-bike policies, and emergency routes.
- Conduct regular building inspections to ensure compliance with safety standards.
- Strengthen and monitor key control and access security procedures.
- Coordinate facilities activities and operational support systems.
Administrative & Operational Support
- Manage Yardi work orders, tenant charges, and facilities records.
- Compile weekly and monthly facilities and security operational reports.
- Process payroll summaries for security and maintenance staff.
- Maintain inventory of building and office supplies.
- Assist with emergency response coordination, resident inquiries, and front desk operational support when required.
- Collect and deposit rent payments as assigned.
- Meet weekly with the Director to review priorities, assignments, and operational concerns.
Qualifications
- Associate’s Degree with at least three (3) years of facilities, security coordination, or operations experience;
- OR
- High School Diploma/GED with a minimum of five (5) years of relevant operational, scheduling, or supervisory experience.
- Experience managing staff schedules in a multi-site or 24-hour environment strongly preferred.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced operational setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Yardi preferred.
Work Schedule & Availability Requirements
- Position requires availability during evenings, weekends, and holidays as operational needs dictate.
- Employee must be reachable and responsive for after-hours emergencies and security-related matters.
- This role supports a 24-hour operation and requires flexibility outside standard work hours.
Salary Range
$40,000 – $45,000 annually